Terms & Conditions

Terms & Conditions

Orders and Returns Policy

Delivery Method and Labelling: Your order will be delivered to the address supplied via Track & Trace courier.
No Signature Required: All deliveries will not require a signature unless specifically stated by you.

We reserve the right to refuse or cancel any orders placed for out of stock product or a product listed at the incorrect price.  MotorcycleGear.co.nz reserves the right to refuse or cancel any such orders whether or not the order has been confirmed. If your credit card has already been charged for the purchase and your order is cancelled, MotorcycleGear.co.nz shall issue a credit to your card account for the full amount of the purchase price.

 

 

Return and Exchange Policy

 

We support all our products and services. If you receive a defective item, after returning to us within 5 days we will immediately replace the item. 

 

If any apparel product you ordered is the wrong size then we will happily exchange the product for another size, however the original tags must attached and in the original product packaging. Run-out specials & Helmets: It is at our discretion that Helmets or products on run-out specials will be accepted for return. Freight charges will apply. We must receive returns for change of size/product no longer than 2 weeks from delivery date. All returns past this time frame will not be accepted.

Any returns for refund are liable for a 5% restocking fee.

Returns Address:
Motorcycle Gear 2016 Ltd
Unit 6, 16 Paerangi Place
Tauriko
Tauranga 3110

 

Product Warranties

 

Motorcycle Gear only offers our customers the manufacturer’s / distributor’s individual warranty and does not hold additional warranties for any products sold on MotorcycleGear.co.nz.  In the event of a claim, Motorcycle Gear will assist with communications with the individual manufacturer or distributor; however any warranty agreement is between the customer and the individual manufacturer / distributor.